Make transfers between any of your checking and savings accounts;
Make your Credit Union loan and credit card payments from your checking or
savings accounts;
Withdraw funds from your regular share account by check to be mailed to you at
your address of record;
Review checks that have cleared from your checking account;
Inquire if a specific check has cleared;
Change your personal identification number;
Conduct any other transactions permitted by the Credit Union.
Transactions involving your deposit accounts will be subject to the terms and
conditions of your account agreement as applicable.
SERVICE LIMITATIONS
The following limitations on T.O.M. transactions may apply in using the services listed above:
1.) TRANSFERS. You may make funds transfers to other Towpath Credit Union accounts
of yours as often as you like. However, Federal regulations limit pre-authorized
transfers from your regular share account. During any statement period, you may
not make more than six withdrawals or transfers to another Credit Union account
of yours or to a third party by means of a preauthorized or automatic transfer.
This includes transfers by phone, fax, wire, cable, overdraft transfers to
checking, and Internet instruction.
The Credit Union will not be required to complete a withdrawal or transfer from
your share accounts if you do not have enough money in the designated account
to cover the transaction. You agree not to use T.O.M. to initiate a transaction that would cause the balance in
your designated share account to go below the required minimum balance. We will
not be required to complete such a transaction, but if we do so, you agree to
pay us the excess amount or improperly withdrawn or transferred amount and any
overdrawn account fees resulting from such transactions, immediately upon our
request. We will also decline to complete your T.O.M. transactions if we have canceled
your access to T.O.M. or we can not complete the transaction for security reasons.
2.) ACCOUNT INFORMATION. The account balance and transaction history
information may be limited to recent account information involving your
accounts. Also, the availability of funds for transfer or withdrawal may be
limited due to processing time and our Funds Availability Policy.
3.) E-MAIL. The Credit Union may not immediately receive E-mail communications
that you send and the Credit Union will not take action until we actually
receive your message and have a reasonable opportunity to act. Requests for
funds transfer as well as the transmittal of account information should not be
communicated to the Credit Union through the use of E-mail. If you need to contact
the Credit Union immediately regarding an unauthorized transaction or stop
payment request, you may call the Credit Union at 330-664-4700.
PERSONAL IDENTIFICATION NUMBER "PIN" SECURITY
The PIN issued to you for initial access to T.O.M. is for security purposes. You should change your PIN for
security reasons the first time you use the service. Your PIN is confidential
and should not be disclosed to third parties or recorded. You agree to accept
responsibility for protecting the integrity of your PIN. You agree not to
disclose or otherwise make your PIN known to anyone not authorized to sign on
your accounts. Granting access to your account through use of T.O.M. to any non-owner will make you
financially liable for all access, losses, or misuse of your account(s) until
reported to us. You also agree that we may revoke your T.O.M. access at any time without notice
to you. Tell us at once if you believe your PIN has been lost or stolen.
FEES FOR T.O.M. SERVICE
There are certain charges for services available in T.O.M. as set forth on the Credit Union’s
Fee Schedule. These fees may change from time to time as determined necessary by the Credit Union Board
of Directors. We will notify you of any changes as required by law. There is
currently no monthly charge for unlimited T.O.M. service per account per month. If a
fee is instituted it will be automatically deducted from your checking account
at the end of each month and you will be notified 30 days ahead of time of
implementation of such fees. If funds are not available in your checking
account to pay the fee it will be deducted from your savings account.
PERIODIC STATEMENTS
Your periodic statement will clearly identify each electronic transaction. You will receive a monthly
account statement for each month in which you initiate electronic transactions.
In any event, you will receive an account statement at least quarterly.
BUSINESS DAYS
Our business days, for purposes of electronic funds transfer, are Monday through Friday. Holidays are
not included.
CREDIT UNION’S LIABILITY FOR FAILURE TO MAKE TRANSFERS
If we do not complete a transfer to or from your account on time or in the correct amount according to
our agreement with you and the instructions you transmit, we will be liable for
any returned check fees resulting from our failure to perform the transaction. However, the Credit Union will
not be liable:
If, through no fault of ours, you do not have adequate funds in your account to
complete a transaction or if your account is closed.
If you used the wrong PIN or you have not properly followed any applicable
computer, Internet access, or Credit Union user instructions for making
transfers or payments.
If your computer fails or malfunctions or T.O.M. was not properly working and such
problem should have been apparent when you attempted such transaction.
If circumstances beyond our control (such as fire, flood, telecommunication
outages, postal strikes, equipment or power failure) prevent making the
transaction.
If the funds in the account are subject to an administrative hold, legal
process, or other claim.
If you have not given the Credit Union complete, correct, and current
instructions so the Credit Union can process the transfer or payment.
If the error was caused by a system beyond the Credit Union’s control, such as
your Internet Service Provider.
If there are other exceptions as designated by the Credit Union from time to
time.
DISCLOSURE OF INFORMATION TO THIRD PARTIES
We will disclose information to third parties about your account or the transfers you make:
1.) Where it is necessary for completing transfers, or
2.) In order to verify the existence and condition of your account for a third
party, such as a credit bureau or merchant, or
3.) In order to comply with government agency or court orders, or
4.) If you give us your written permission.
IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS
Call us at 330-664-4700 or write;
Towpath Credit Union
2969 Smith Rd.
Fairlawn OH 44333
As soon as you can, if you think your statement is wrong or if you need more information about a transfer
listed on the statement. We must hear from you no later than 60 days after the date
of the FIRST statement on which the problem or error appeared.
1.) Tell us your name and account number.
2.) Describe the error or transfer you are unsure about, and explain as clearly
as you can why you believe it is an error or why you need more information.
3.) Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or
question in writing within 10 business days.
We will tell you the results of our investigation within 10 business days (20
business days if your question or complaint involves a transaction to or from
an account opened within the last 30 days) after we hear from you and correct
any error promptly. If we need more time, however, we may take up to 45
business days (90 business days if your question or complaint involves a
transaction to or from an account opened within the last 30 days) to
investigate your complaint or question. If we decide to do this, we will credit
your account within 10 business days (20 business days if your question or
complaint involves a transaction to or from an account opened within the last 30
days) for the amount you think is in error, so that you will have the use of
the money during the time it takes us to complete our investigation. If we ask
you to put your complaint or question in writing and we do not receive it
within 10 business days, we may not credit your account.
If we decide there was no error, we will send you a written explanation within
three business days after we finish our investigation. You may ask for copies
of documents that we used in our investigation. The Credit Union may revoke any provisional
credit provided to you if we find an error did not occur.
STOP PAYMENTS
The transactions you perform on T.O.M. are "real time" transactions and cannot be canceled except by
performing corresponding reverse transactions. If you transfer money into a third party
account, transfer money into your club accounts, or make payments on your loan
accounts, you will not be able to reverse those transactions.
If you have arranged with the Credit Union in advance to make regular periodic
payments out of your account, you can stop any of those payments by following
these procedures:
1.) Call or write the Credit Union at the telephone number or address set forth
above in time for it to be received three (3) or more business days before the
payment is scheduled to be made.
2.) If you call, the Credit Union may require you to put your request in
writing so that it reaches the Credit Union within 14 days after you call.
If you order us to stop one of these payments three (3) business days or more
before the transaction is scheduled, and we do not do so, we will be liable for
any returned check fees resulting from our failure to perform the transaction.
TERMINATING THIS AGREEMENT
You can terminate this Agreement at any time by notifying us in writing and ceasing to use your PIN to
access T.O.M. We can also terminate this Agreement at any
time for any cause. Whether you terminate the Agreement or we do, the
termination does not affect your obligations under this Agreement, even if we
allow any transaction to be completed with your PIN after this Agreement has
been terminated.
CHANGING THIS AGREEMENT
The Credit Union reserves the right to modify the terms of this Agreement from time to time as deemed
necessary. We will notify you at least 30 days before the change will take
effect if the change will cause you a greater cost or liability or if it will
limit your access to T.O.M. You will be notified of the changes
in the Credit Union’s monthly newsletter and/or in a special mailing to members
with access to T.O.M. We do not have to notify you in advance, however, if the
change is for security reasons.
To complete an application for T.O.M., you must agree to these terms and conditions.
Click here to view and print an application for T.O.M.