Towpath Credit Union is here for you when your dreams need us!
We have a fantastic opportunity for energetic, friendly individuals who enjoy building relationships with people and serving our community.
Whether you are seeking full-time or part-time, we look to provide you with the benefits and perks you are seeking in your career. We offer great medical, dental, vision, disability insurance and life insurance for our team, as well as a competitive 401(k) retirement plan with a healthy match and profit sharing.
At Towpath, we find it important to balance your personal life with your career, therefore, we offer paid vacation, PTO and holidays to our team.
Towpath Credit Union is a Summit County based community credit union, we believe in giving back to our community and encouraging our employees to partake in our community activities, we even pay you to volunteer your time!
If you enjoy serving people, assisting them with their financial needs and building a great rapport with people, consider joining the Towpath team and emerging your career with us.
We are currently seeking to add great individuals in these areas:
As a Member Experience Specialist, you will need to have excellent service skills, take pride in your work and assist in solving issues for our members, as well as:
- First point of contact for all members calling into our Member Experience Center
- Provides insight, answers, and guidance to all members over the phone
- Discuss service products with members
- Resolve member concerns in a timely fashion
- Basic computer skills and the ability to learn new software products
- Excellent communication skills along with empathy and a passion to serve
- Ability to travel between branches within Summit County
- Customer service experience is preferred, but no necessary (our trainers will teach you!)
To submit your resume, please email Katie Lee directly at KatieL@towpathcu.com. Please reach out to Katie if you have any questions!
*Specific benefits depend on length of employment and other criteria by position.
Teller: A Member facing position, providing the Member with a friendly, professional experience during their business transactions with Towpath. Responsible for greeting the Members, either in person or on the phone, with a friendly, warm tone and following guidelines to verify Member identity. The Teller will assess the needs of the Member and complete the transaction, seeking guidance from the Lead Teller when needed on complex transactions. The Teller understands all the products and services Towpath provides to our Members and informs our Members of products that would be applicable. The Teller will own the Member transaction from the beginning and see that all the needs are met before ending the interaction.
Loan Officer: Provides information on credit union products and services according to all credit union policies, procedures and regulations. Responsible for building Member relationships, interviewing and evaluating loan applicants for routine loans and processing the application. Working closely with Underwriting to analyze the loan applicants’ credit history, risk and background information. Cross-selling products and services for the credit union and educating the Members on how we can improve their financial wellness.
Towpath Credit Union is an equal opportunity employer and does not discriminate based on race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.