Digital and Distance Solutions

Posted by Jeremy Wascak March 13, 2020 Categories: Akron Community Local Towpath CU Staff

Towpath CU has plenty of options for banking without branches.

At Towpath Credit Union, we've been serving this community for 84 years, and we're working hard to make sure our Members continue to improve their financial wellness, even during the Coronavirus pandemic. That's why we're committed to serving you and your banking needs, without having to be in a physical branch.

We want to remind you of the digital, virtual, and alternative solutions available to our Members: 

Member Experience Center

The Member Experience Center is our call center; it's the communication hub of our credit union. It's staffed with experts, ready to help answer questions, complete transactions, and more! Contact our Member Experience Specialists during our expanded business hours via phone, text, or email.

  • Call or text: 330-664-4700
  • Email: hello@towpathcu.com

Online Banking

With our Online Banking, you can check account balances, pay bills, view statements, and transfer funds between Towpath CU accounts. Be sure to enroll in Online Banking before logging in for the first time.

  • Enroll in Online Banking here.
  • Login to Online Banking here.

Text Banking

With Text Banking, you can check balances and transaction history, pay credit cards and loans, look up hours of operations, and more.

  • To set up Text Banking, turn on mobile alerts through our online banking portal. Under the "self-service" tab, select preferences then selecting registered mobile alert number (or contact our Member Experience Center for help). 
  • To use, text MENU to 330-400-2510. 

Mobile App

With the TowpathCU mobile app, you can check balances, pay bills, deposit checks remotely, view statements, transfer funds between Towpath CU accounts. Download the official TowpathCU app at the App Store (iPhones) or Google Play (Andriods)

ATMs & ATM Networks

ATMs are located at our Fairlawn, Portage Lakes, and Cuyahoga Falls branches. Additionally, we’re part of two ATM networks that Towpath CU Members can use without fees: Money Pass ATM Network & Alliance One ATM Network.

Drive-Thru

Our drive-thrus are open at all four of our branch locations, where you can complete basic transactions, shared branching transactions, check deposits, pay loan and credit card bills, check ordering, debit card ordering, address changes, transaction disputes, stop payments, cash advances, and complete just about any other action you would do inside of a branch. Our drive-thru hours are:

  • Mon - Fri: 8:00 am - 6:00 pm
  • Sat: 8:00 am - 2:00 pm

Phone Teller System

Complete basic transactions anytime, anywhere by calling 330-664-4701. Please be sure to have your account number and PIN available to use this service.   

Please remember, if you’re feeling sick or are in close contact with someone who is showing signs of illness,  be mindful of the CDC guidelines and stay home. Whatever you need, our team is committed to helping you!